Orange Broadband Support
My previous post concerned the level of service I received from Orange Broadband (previously Wanadoo) and how poor it was, however the quality of the connection over the past few days has been good and I find myself surprised by the contrasting level of service. I think that there are two separate areas of concern here, call centre agents and the systems they use and the actual broadband connectivity.
If the connectivity is okay, then why is the customer support so bad?
I Google researched the poor service I experienced and have found several articles detailing similar stories. It seems this has been going on for quite some time, when will orange listen up and sort this out?
A few comments from the BBC News website
I am not surprised to hear about the Orange problem. I had a Wanadoo account for some years but it was disconnected when Orange took over. No warning. Mails to that address now just disappear into a black hole without either myself or the senders being made aware.
Mick Low, Tonbridge, UK
I’ve had no broadband since 27/09/06 (date of LLU Migration exercise) and have spent many hours and much money on calls to helplines. They take you through unnecessary checks and fob you off again and again with instruction to call back in 48 hours for the latest update saying the more you call , the higher your priority. Freeserve was fine and Wanadoo was fine. I thnk its time to boycott everything Orange.
Pauline Jenkins, Cardiff, Wales
So glad I left Orange. No connection for weeks, and the most laughable customer support I’ve ever come across.
Peter Fender, London, England
My Orange broadband has been disconnected for 4 weeks! Their technical support and customer service is by far the worst I have ever experienced. They also refused to allow me to cancel my contract and move to another supplier unless I paid £300. John Arthrell, Colchester
John Arthrell, Colchester, England
