Comments on: Orange Broadband Sucks http://digitallyrefreshing.com/2007/03/05/orange-broadband-sucks/ Digitally Refreshing Commentary, Photography and Web Design Mon, 06 Sep 2010 13:22:14 +0000 http://wordpress.org/?v=2.0.4 by: AP Motor Store http://digitallyrefreshing.com/2007/03/05/orange-broadband-sucks/#comment-41998 Thu, 19 Aug 2010 21:12:08 +0000 http://digitallyrefreshing.com/2007/03/05/orange-broadband-sucks/#comment-41998 Had problems with orange since i can remember.. Its fine in the day, i get nearly 6.5 mg speeds, it gets to 6.00pm - about 11.00pm and i can bearly get 1-2 mg. They are cramming too many people down the same lines. The more serious thing is that they are restricting ports to curtain parts of the internet. Example, i buy a game, play online with it, after 2-3 weeks of decent fast connections (during the day at least), suddenly i get wierd packet loss and limit connect just for that game. They obviously have monitored my high traffic areas and ports and restricted them right down, so the game become unplayable. Seriously bad bad broadband, although my mobile comtract has been great with them. Just moving house at the moment to time to change Provider i think.. Had problems with orange since i can remember..

Its fine in the day, i get nearly 6.5 mg speeds, it gets to 6.00pm - about 11.00pm and i can bearly get 1-2 mg. They are cramming too many people down the same lines.

The more serious thing is that they are restricting ports to curtain parts of the internet.

Example, i buy a game, play online with it, after 2-3 weeks of decent fast connections (during the day at least), suddenly i get wierd packet loss and limit connect just for that game. They obviously have monitored my high traffic areas and ports and restricted them right down, so the game become unplayable.

Seriously bad bad broadband, although my mobile comtract has been great with them.

Just moving house at the moment to time to change Provider i think..

]]> by: tex http://digitallyrefreshing.com/2007/03/05/orange-broadband-sucks/#comment-25051 Sat, 21 Feb 2009 12:23:25 +0000 http://digitallyrefreshing.com/2007/03/05/orange-broadband-sucks/#comment-25051 ive had the same problem i had been without the internet for a month and all i got from the customer support was "we will do a line test" , "we will text you back when its working" whats the point in that i think i will know when its working, i never heard the same story twice every time i phoned up they came up with a different explanation on why my @ light was flashing slowly. i think they must of done like 5 line tests one told me it would take a week to do the test, i rang back in a week and they said we will do a line test which took 15 minutes on the phone. finally one morning i reset my livebox and it worked they must of done something, then 2 weeks later yet again i was left with no internet, when my contracts up im so leaving orange. ive had the same problem i had been without the internet for a month and all i got from the customer support was “we will do a line test” , “we will text you back when its working” whats the point in that i think i will know when its working, i never heard the same story twice every time i phoned up they came up with a different explanation on why my @ light was flashing slowly. i think they must of done like 5 line tests one told me it would take a week to do the test, i rang back in a week and they said we will do a line test which took 15 minutes on the phone. finally one morning i reset my livebox and it worked they must of done something, then 2 weeks later yet again i was left with no internet, when my contracts up IM so leaving orange.

]]> by: Dev http://digitallyrefreshing.com/2007/03/05/orange-broadband-sucks/#comment-24495 Mon, 02 Feb 2009 16:19:14 +0000 http://digitallyrefreshing.com/2007/03/05/orange-broadband-sucks/#comment-24495 I ve had the same 'line fault problem which is on going for 3- 4weeks now. The Tech support department have no clue as to address the issue as it is clearly a UK exchange problem but its taking this long to sort out. My suggesttion is that enopugh people make a written complaint about Orange to the regulator OFCOM, they will be forced to investigate and hopefully fine them I ve had the same ‘line fault problem which is on going for 3- 4weeks now. The Tech support department have no clue as to address the issue as it is clearly a UK exchange problem but its taking this long to sort out. My suggesttion is that enopugh people make a written complaint about Orange to the regulator OFCOM, they will be forced to investigate and hopefully fine them

]]> by: annoyed http://digitallyrefreshing.com/2007/03/05/orange-broadband-sucks/#comment-24320 Wed, 28 Jan 2009 10:33:09 +0000 http://digitallyrefreshing.com/2007/03/05/orange-broadband-sucks/#comment-24320 Pure nightmare, '000's in direct debt's taken, can't close accounts and then legal action threatened when managed to get bank to stop direct debits. Pure nightmare, ‘000’s in direct debt’s taken, can’t close accounts and then legal action threatened when managed to get bank to stop direct debits.

]]> by: Shaun http://digitallyrefreshing.com/2007/03/05/orange-broadband-sucks/#comment-22550 Mon, 01 Dec 2008 13:50:48 +0000 http://digitallyrefreshing.com/2007/03/05/orange-broadband-sucks/#comment-22550 Let me know if you get a reply. I wrote to Orange 'Customer Care' 2 weeks ago. Still not had a response. No email address of phone number to contact them on either. Absolutely shocking company. Not the first time I've had problems like this with them either. Thank goodness I've only got 2 months of my Broadband contract left with them cos I'm off. Let me know if you get a reply. I wrote to Orange ‘Customer Care’ 2 weeks ago. Still not had a response. No email address of phone number to contact them on either. Absolutely shocking company. Not the first time I’ve had problems like this with them either. Thank goodness I’ve only got 2 months of my Broadband contract left with them cos I’m off.

]]> by: Nathan G http://digitallyrefreshing.com/2007/03/05/orange-broadband-sucks/#comment-21997 Sat, 15 Nov 2008 15:48:28 +0000 http://digitallyrefreshing.com/2007/03/05/orange-broadband-sucks/#comment-21997 I just called Orange today because I was waiting for my livebox to turn up and after 3 weeks thought something was wrong... Having called the customer services and 'passed' around 4 different people it turns out that they "cancelled" my order without telling me... They claimed I couldn't order it because I already had broadband (from BT) on the line... I reminded them I had supplied the MAC code from BT - they seemed to have 'lost' that. After being passed from various people, departments and being asked everytime "how are today?" I got rather annoyed. I have now had to reorder and now wait another 10 days for the livebox to arrive. I asked for the customer comaplaints address as the service is appalling! After reading this forum I am regretting my decision to move from BT to Orange!! I shall give them 10 days, will also write a letter - the address is: Orange Customer Care Po Box 486 Rotherham S63 5ZX I just called Orange today because I was waiting for my livebox to turn up and after 3 weeks thought something was wrong…

Having called the customer services and ‘passed’ around 4 different people it turns out that they “cancelled” my order without telling me…

They claimed I couldn’t order it because I already had broadband (from BT) on the line… I reminded them I had supplied the MAC code from BT - they seemed to have ‘lost’ that.

After being passed from various people, departments and being asked everytime “how are today?” I got rather annoyed.

I have now had to reorder and now wait another 10 days for the livebox to arrive.

I asked for the customer comaplaints address as the service is appalling!

After reading this forum I am regretting my decision to move from BT to Orange!!

I shall give them 10 days, will also write a letter - the address is:

Orange Customer Care
Po Box 486
Rotherham
S63 5ZX

]]> by: Sue Guelchi http://digitallyrefreshing.com/2007/03/05/orange-broadband-sucks/#comment-17820 Sun, 06 Jul 2008 12:09:31 +0000 http://digitallyrefreshing.com/2007/03/05/orange-broadband-sucks/#comment-17820 Absolutely shocking, we have been capped for downloading too much but no one seems to be able to tell me how much i have down loaded. We have been payng for 8meg download speed and have been recieveing 0.54 for the past 6 months and no one in any country has any idea!!!!!!!!!!!!!! Infuriating Absolutely shocking, we have been capped for downloading too much but no one seems to be able to tell me how much i have down loaded. We have been payng for 8meg download speed and have been recieveing 0.54 for the past 6 months and no one in any country has any idea!!!!!!!!!!!!!! Infuriating

]]> by: ALAM http://digitallyrefreshing.com/2007/03/05/orange-broadband-sucks/#comment-17560 Fri, 27 Jun 2008 18:05:10 +0000 http://digitallyrefreshing.com/2007/03/05/orange-broadband-sucks/#comment-17560 ORANGE BROADBAND SUCKS ! I signedup for orange home max on 10th of june , a week later received my live box and email saying that i am ready to go . l started my livebox Connected all wire according to manual saw nothing going on called the customer service explained them the problem . they told me to reset the Livebox and l did, Nothing changed.l called again the customer service Alas! their hand don't reach to england coz they are located in india..All they said reset your live box , thaat's waht they can do .. I REQUEST ALL NEW BROADBAND SUBSCRIBER TO STAY AWAY FROM ORANGE, WHY ? IF YOU HAVE ANY LINE PROBLEM YOU WON'T GET TECHNICAL SUPPORT FROM ORANGE . THEY REMAIN SILENT ON FORUM THOSE WHO SAY ,"I AM HAPPY WITH ORANGE ,HAVE BEEN USING ORANGE FOR A YEAR " THEY ARE THE MOUTH PIECE OF ORANGE MARKETING PEOPLE .THEY ARE LIAR I AM CRYING WITH ORANGE , HOPE YOU DON'T WANNA CRY HOW MANY VAN HAVE YOU SEEN ON RAOD, WRITTEN ORANGE TECHNICAL SUPPORT? I HAVE SEEN MANY BT AND VIRGIN ORANGE BROADBAND SUCKS ! I signedup for orange home max on 10th of june , a week later received my live box and email saying that i am ready to go . l started my livebox Connected all wire according to manual saw nothing going on called the customer service explained them the problem . they told me to reset the Livebox and l did, Nothing changed.l called again the customer service Alas! their hand don’t reach to england coz they are located in india..All they said reset your live box , thaat’s waht they can do ..

I REQUEST ALL NEW BROADBAND SUBSCRIBER TO STAY AWAY FROM ORANGE, WHY ? IF YOU HAVE ANY LINE PROBLEM YOU WON’T GET TECHNICAL SUPPORT FROM ORANGE . THEY REMAIN SILENT

ON FORUM THOSE WHO SAY ,”I AM HAPPY WITH ORANGE ,HAVE BEEN USING ORANGE FOR A YEAR ” THEY ARE THE MOUTH PIECE OF ORANGE MARKETING PEOPLE .THEY ARE LIAR

I AM CRYING WITH ORANGE , HOPE YOU DON’T WANNA CRY

HOW MANY VAN HAVE YOU SEEN ON RAOD, WRITTEN ORANGE TECHNICAL SUPPORT?

I HAVE SEEN MANY BT AND VIRGIN

]]> by: Anon http://digitallyrefreshing.com/2007/03/05/orange-broadband-sucks/#comment-17410 Mon, 23 Jun 2008 11:41:23 +0000 http://digitallyrefreshing.com/2007/03/05/orange-broadband-sucks/#comment-17410 Absolutely agree. Appalling level of service. I signed up for Orange Home Max 7 months ago. I found out two months ago that my landline stopped working. It turns out that Orange hadn't taken over my landline and now, 7 months on, they still haven't. Those cheeky bastards have been happily debiting my account for a service that they haven't been providing. To compound things, my second land hasn't been working all this time either. They have offered no apologies and haven't been in a rush to fix things. Why? Because we're tied into a contract and have to pay no matter what and it's not in their interest to do so. STAY AWAY FROM ORANGE Absolutely agree. Appalling level of service.

I signed up for Orange Home Max 7 months ago. I found out two months ago that my landline stopped working. It turns out that Orange hadn’t taken over my landline and now, 7 months on, they still haven’t. Those cheeky bastards have been happily debiting my account for a service that they haven’t been providing. To compound things, my second land hasn’t been working all this time either.

They have offered no apologies and haven’t been in a rush to fix things. Why? Because we’re tied into a contract and have to pay no matter what and it’s not in their interest to do so.

STAY AWAY FROM ORANGE

]]> by: chris http://digitallyrefreshing.com/2007/03/05/orange-broadband-sucks/#comment-16584 Tue, 20 May 2008 13:20:41 +0000 http://digitallyrefreshing.com/2007/03/05/orange-broadband-sucks/#comment-16584 Without parallel, Orange are the worst company I have ever dealt with. I,m genuinely surprised that they still have a licence as a service provider. I won't go in to the history of faults, it would take hours, but just some advice. As everyone will know each time you call technical support, you go through the same process of having to begin from scratch. They never seem to have details of previous calls. I only deal with customer services now and I demand a return call, (can you believe they dont normally agree to this!). Take a name and write to the Managing Director of Orange and the TV programme Watchdog. If enough of us do this maybe something will change. Without parallel, Orange are the worst company I have ever dealt with. I,m genuinely surprised that they still have a licence as a service provider. I won’t go in to the history of faults, it would take hours, but just some advice. As everyone will know each time you call technical support, you go through the same process of having to begin from scratch. They never seem to have details of previous calls. I only deal with customer services now and I demand a return call, (can you believe they dont normally agree to this!). Take a name and write to the Managing Director of Orange and the TV programme Watchdog. If enough of us do this maybe something will change.

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